Privacy Policy

Effective Date: 15 May 2026

At Reclaiming Space (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, products, services, online courses, bookings, and related content.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Information You Provide

When you:

Create an account
Purchase products or courses
Book therapy or healing sessions
Subscribe to emails
Submit reviews or blog comments
Contact us

We may collect:

Full name
Email address
Phone number
Billing and shipping details
Account login information
Booking information
Any information voluntarily submitted through forms or communications

Automatically Collected Information

When you use the website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Cookies and analytics data

2. How We Use Your Information

We may use your information to:

Provide products and services
Process payments and orders
Manage bookings and appointments
Deliver online courses
Respond to enquiries
Send service-related communications
Send newsletters or promotional emails (where consent is given)
Improve website functionality and user experience
Prevent fraud or misuse
Comply with legal obligations

3. Payments

Payments are processed securely through third-party providers including:

Stripe
PayPal

We do not store full payment card details on our servers.

Your use of third-party payment providers is subject to their own privacy policies and terms.

4. Therapy and Wellness Information

Information shared during healing or therapy sessions may be sensitive in nature.

We take reasonable steps to protect this information and treat it confidentially. However:

Online communications may not be completely secure
We cannot guarantee absolute security of transmitted information
Our services are not medical or psychological healthcare services

Please avoid sharing highly sensitive information through unsecured forms or email.

5. Cookies and Analytics

We may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyse website traffic
Support marketing activities

You may disable cookies through your browser settings, though some website features may not function properly.

6. Email Marketing

If you subscribe to our mailing list, we may send:

Newsletters
Updates
Promotions
Course or product announcements

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

7. User Content

If you post reviews, comments, or other public content:

Your submitted content may be publicly visible
We may moderate or remove content that violates our Terms and Conditions
Please avoid posting personal or sensitive information publicly

8. Disclosure of Information

We may share personal information with trusted third parties where necessary to operate the business, including:

Payment processors
Website hosting providers
Email marketing platforms
Booking and scheduling tools
Analytics providers
Professional advisers or legal authorities where required

We do not sell your personal information to third parties.

9. International Users

While Reclaiming Space operates primarily within Australia, our online courses and digital content may be accessed internationally.

By using this website from outside Australia, you acknowledge that your information may be processed in Australia or through international service providers.

10. Data Security

We take reasonable steps to protect your personal information from:

Unauthorised access
Misuse
Loss
Disclosure
Alteration

However, no online transmission or storage system can be guaranteed completely secure.

11. Access and Correction

You may request access to or correction of your personal information by contacting us.

We may require verification of identity before processing requests.

12. Retention of Information

We retain personal information only as long as reasonably necessary for:

Business operations
Legal obligations
Record keeping
Resolving disputes

13. Children’s Privacy

This website is not specifically directed toward children, but there are no formal age restrictions on access.

Parents or guardians should supervise minors using the website or services.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised effective date.

Your continued use of the website after changes are published constitutes acceptance of the updated policy.

16. Contact Us

For privacy-related questions or requests, contact:

Reclaiming Space
Email: info@reclaimingspace.com.au